3-Headset Single Lane System
Crystal-Clear Drive-Thru Audio • 3 Headsets • Single Lane
Equip your drive-thru with the Quail Digital Pro9, a wireless headset system built specifically for quick service operations. This single-lane configuration includes three headsets — enough for an order taker plus two crew on the paging channel — making it a strong fit for smaller footprints and locations running lean shifts. Industry-leading noise cancellation captures customer orders accurately even in heavy ambient noise, while lightweight headsets keep the crew comfortable through a full shift.
Key Features
- Three Pro9 Headsets Included — Configured for single-lane operation with an order taker and two additional crew members communicating on the paging channel.
- Noise-Cancelling Order Capture — Acoustic noise cancelling directed at the order point speaker isolates the customer's voice from lane and kitchen noise for accurate order taking.
- 120g All-Shift Comfort — Each headset weighs just 120 grams with the battery installed, supporting day-long wear without fatigue.
- Single-Touch Channel Selection — Dedicated order-taker, table service, and paging channels with color-coded LEDs and audio prompts guiding the user through every function.
- 50-Meter Operating Range — Coverage radius of 50m from the base station depending on environment, extendable with up to two repeaters.
- IP64-Rated Outdoor Components — Waterproof Mylar order point speaker and omni-directional microphone, both in IP64-rated enclosures built for permanent outdoor mounting.
- Vehicle Detection Ready — Drive-thru module accepts both vehicle detector loop and sonar connections.
- Remote Fault Diagnostics — At-a-glance LED fault diagnosis on the base station plus a full remote diagnostic suite, reducing service calls and on-site troubleshooting.
- AI Order Taking Ready — Connects drive-thru audio to cloud voice AI platforms, with instant crew takeover and a physical control to switch between AI and standard operation.
- Above-Store Integration — Ethernet API integrates with lane timers, POS, automated ordering, and other monitoring systems.
- 8-Bay Battery Charger — Charges eight batteries with a four-hour full charge cycle and per-battery status LEDs.
- Five Stepped Volume Levels — Per-headset volume adjustment plus separate night volume and grill speaker controls at the base station.
Built for the Noise
Drive-thru audio fails in one direction more than the other: the order taker can't make out the customer. Pro9 attacks that specifically, applying noise cancelling algorithms tuned to the order point speaker so inbound orders come through intelligibly instead of buried in engine and lane noise. Fewer repeats, fewer corrections, fewer drive-offs.
Ready When You Are on AI
The system converts digital audio to IP voice, which means AI-assisted order taking isn't a future retrofit — it's a connection. Route lane audio to a voice AI provider, and crew can take over mid-conversation whenever service quality requires it. A physical control switches modes during service, and conversations can be duplicated from both headset and speaker post for coaching and reporting.
Straightforward to Install and Support
Pro9 is designed to be installed and supported by competent local facilities providers rather than requiring a specialist visit. Systems arrive with factory settings applied, and all adjustments can be made on site through the API. Components use IP-rated locking connectors and run over standard network cable.
Ideal Use Cases
- Single-lane QSR and fast casual drive-thru
- Smaller-footprint locations and lean crew shifts
- Franchise locations replacing aging headset systems
- Operations planning a move to AI-assisted order taking
